Frequently Asked Questions
Everything you need to know about your recipe for better skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and 5-10 business days for international orders, depending on your location.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund.
Are your products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which products are right for my skin type?
You can use our 'Recipe Builder' tool on the website or contact our askINKEY team for a personalized skincare consultation to find the perfect routine for your needs.